Product Manager ICLink Project

Location: Poland, Warsaw

Function: ICL Growing Solutions (GS)

The Role

The Product Manager supports the ongoing operation, optimization, and expansion of ICLink- ICL Growing Solutions’ B2B eCommerce platform. ICLink is a mature, business-critical digital channel used across multiple regions and ERPs. The role focuses on day-to-day product management, business support, platform governance, and continuous improvement, working closely with business teams, IT, and external vendors.

The Key Responsibilities

• Support the ongoing operation and continuous improvement of the ICLink platform, ensuring stability, usability, and alignment with GS business needs.
• Coordinate testing, validation, and deployment of enhancements, fixes, and new functionalities in collaboration with IT and vendors.
• Manage customer and user account setup, roles, permissions, and related master data within the eCommerce platform.
• Maintain and coordinate platform content, including product-related content and alignment with local market requirements; coordinate translations where required.
• Monitor and support data flows between ICLink and connected ERP systems (e.g., SAP, QAD), including issue identification, coordination of resolution, and follow-up.
• Act as a key support point for business users and key stakeholders, collecting feedback, clarifying requirements, and ensuring proper follow-up.
• Support user onboarding activities, including guidance, access setup, and first-level functional support.
• Prepare and maintain user documentation, work instructions, and operating procedures as needed.
• Track, document, and coordinate change requests from business and process owners, including communication, prioritization support, and status tracking.
• Support reporting and analytics, extracting platform usage, adoption, and performance data in a clear and presentable format.
• Perform data loading or data maintenance activities when required to support business operations.
• Work effectively in a multinational, multi-ERP, and vendor-supported environment, ensuring alignment between business expectations and platform capabilities

The Requirements

Background & Skills:

• Strong ability to understand, adopt, and support business processes, particularly in a digital environment
• Hands-on experience with order-to-cash processes in day-to-day operations
• Practical experience with B2B eCommerce platforms, digital sales tools, or business applications
• Proactive, solution-oriented mindset with a strong “can-do” attitude
• Ability to document, explain, and support business procedures and system functionality
• Strong communication and coordination skills, working with business users, IT teams, and external vendors
• Experience supporting business change initiatives, system enhancements, or platform rollouts
• Comfortable supporting testing, UAT, documentation, and training materials
• Experience with administration and configuration of enterprise business applications is an advantage
• Ability to operate in complex projects and operational environments
• Proven experience working in a multinational organization
• Comfortable working with third-party and outsourced service providers

Education:

• Bachelor’s degree in project management, eCommerce, Business Digitalisation, Information Systems, or Marketing Strategy (or equivalent experience)

Knowledge & Experience:

• Minimum 3 years of experience of operating, supporting, or managing a digital sales platform or business application within an order-to-cash context
• Experience with ERP systems (preferably SAP, QAD, or similar) in a multinational environment
• Fluent English (written and spoken)
• Experience working in project-driven and continuous-improvement environments