Supervisor Sales Support Export
Waardenburg, NL, 4181 CD
Full-time, hybrid
ICL Growing Solutions is the global leading company in specialty plant nutrition products and solutions in the Turf & Ornamental market with strong brands such as Osmocote, Peters, Universol Greenmaster, Sierrablen Plus, ProTurf and H2Pro. We create an impact for a sustainable future with advanced technologies and strong brands that green the world. The T&O business unit has set ambitious growth plans for the emerging markets across the globe.
About the Job
As the International Sales Support Supervisor, you will be responsible for the sales support and customer service for the Export region which includes Eastern Europe, Asia, Africa, and Middle East. You will work in close contact with your team members and the International Sales managers to serve our distributors in many countries across the globe.
About You
We are looking for a hands-on manager who thrives on turning plans into reality. Beyond leading and coaching the sales support team, you are eager to actively engage in enhancing the customer service and experience and drive customer satisfaction. You keep an eye on and drive the service level.
Responsibilities
- Lead a team of Sales Support assistants/Sales Support coordinators (4 FTE)
- Responsible for the processes surrounding orders and customers for the Export regions/countries
- Develop the skill set of the Sales Support Export Sales Team
- Ensure high level of service and “customer friendly/focused” attitude incl. adequate response times
- Lead Internal Service/Support Projects for the Region
- Being an independent intermediary between the Export managers, customers (dealers) and the order processing, logistics and finance departments
- Work closely together with the International Sales Managers to serve our distributors
- Support the international sales management by keeping the forecast up to date and assist with sales reporting
- Preparing and updating the price lists
- Monitor the Service Level and jointly with Supply Chain set improvement initiatives for better service in the export area
- Ensure Compliance with ICL Policies (e.g. due diligence/distributor agreements/credits)
- Ensure that conditions and agreements with customers are recorded
In this role, you will report to Regional Business Lead
About you
We are looking for an experienced Sales Support Manager that understands how to work in an international organization. Experience in a B2B setting is of added value. You are a true expert in the field of customer service and combine this with a hands-on mentality. At ICL, we embody a winning spirit and seek individuals who are driven, collaborative, and passionate about making things happen!
In addition, we look for:
- Strong interpersonal skills to build connections, unite individuals, and inspire, persuade, and motivate others effectively
- A multi-tasking professional who can effectively manage customer experience projects
- Very good planning and organizational skills
- Fluent in English, Dutch preferred
- Experience with CRM , ERPS systems
Location: Waardenburg, the Netherlands (partially home office).
Apply now!
We look forward to seeing your application! Click on "Apply now" button and upload your information online. If you have any questions, please contact Jan-Kees Stout, Senior Talent Acquisition Partner Europe 031618531587