Logistics & Customer Service Support Specialist

Job Description

Location: Totana (Murcia) Spain 

About the role:

As a Logistics & Customer Service Support Specialist, you will be responsible for coordinating the end-to-end management of customer orders—from initial request through to shipment and export documentation—ensuring compliance with internal procedures and international trade regulations. This role requires close collaboration with customers, internal teams (Finance, Regulatory, Logistics), and external stakeholders to ensure timely and accurate order fulfillment, with special focus on complex international (non-EU) transactions.

Key Responsibilities:

Order Management:
Review incoming order requests to identify:

• If it involves a new customer: initiate the ICL onboarding process and collect Shipping & Logistics Instructions (SLI).
• If it's an existing customer: verify account status (Accounts Receivable), ensure Atradius or insurance coverage is valid, and confirm product registration status.
• For new products (even for existing customers), initiate product registration procedures, including:
• Label and bag design approval.
• Regulatory or compliance checks specific to the destination country.

Offer & Approval Stage:
Once the request is validated:

• Prepare and send the Proforma Invoice and SLI to the customer.
• Coordinate with Finance to confirm prepayment or Letter of Credit (L/C) conditions before forwarding the Purchase Order (PO) to the Netherlands team.

Purchase Order Processing:
After Finance approval and receipt of signed Proforma:

• Submit Intercompany PO to the Netherlands following defined procedures.
• Coordinate with the NL and UK teams to monitor production status and shipping lead times.

Customer Communication:
Maintain ongoing and proactive communication with the customer:

• Provide updates on order status, production progress, and shipping timelines.
• Act as a liaison between the customer and internal teams to resolve any order-related issues.

Export Documentation:
After shipment:

• Prepare export documentation according to the SLI.
• Share draft documents with the customer for review and approval.
• Send final original documents upon confirmation.

Additional Context:
This role involves a significantly complexity for non-EU transactions, which require:

• Strict compliance with trade regulations and customer onboarding.
• Management of extended and detailed documentation processes.
• Handling of L/Cs and tailored labeling.
• Intensive coordination due to longer lead times and country-specific requirements.

About you
Education and Experience:

• High proficiency in English (written and spoken).
• Strong understanding of international trade regulations and export procedures.
• Experience with customs processes and compliance management.
• Background in Supply Chain / Logistics operations.
• Proficiency in SAP or similar ERP systems.

What We Offer:

• The opportunity to be part of an innovative team shaping the future of agriculture.
• A flexible working environment that supports a healthy work-life balance.
• The chance to work in a dynamic, international company focused on growth and innovation.
• A collaborative, global workplace where you can make a real impact.
• Opportunities for professional growth and development.
• A competitive salary and benefits package.

Ready for the challenge? 

If you are a detail-oriented, proactive, and customer-focused professional with a passion for international logistics and supply chain operations, we want to hear from you! Join ICL Growing Solutions Iberia and be part of a dynamic team where your expertise will ensure seamless customer experiences and support the delivery of high-impact solutions around the world.

About ICL Growing Solutions Iberia

ICL Growing Solutions Iberia partners with farmers, growers, and green space professionals globally to create innovative and sustainable solutions that enhance crop performance. As a leading global specialty minerals and chemicals company, we address sustainability challenges in food production, agriculture, ornamental, turf, and industrial markets.

We are long-term partners, committed to our customers’ success through innovation and the development of advanced, sustainable technologies. With decades of expertise and cutting-edge R&D, we help you grow more with less.

If you have any questions about registration, please contact: sm-es-talentacquisition@icl-group.com

For more information, visit ICL Growing Solutions website
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