Inside Sales Specialist

Date:  Jul 17, 2021
Posting End Date:  July 30, 2021

St. Louis, MO, US, 63141

Company:  ICL Americas LLC

Job Description

ICL is a leading global specialty minerals and specialty chemicals company that creates impactful solutions for humanity’s sustainability challenges in global food, agriculture and industrial markets.  ICL leverages its unique bromine, potash and phosphate resources, its passionate team of talented employees and its strong focus on R&D and technological innovation to drive growth across its end markets. Our agricultural products feed the world’s growing population, our food additives enable greater access to higher quality food, our potash and phosphate products are essential components for the pharma industry and our bromine-based materials and phosphates contribute to a more energy-efficient and environmentally friendly planet. With approximately 11,000 employees worldwide, ICL operates mining and production sites located in Israel, Europe, North and South America and China which are supported by worldwide distribution and supply chains. Due to strong synergies between its business units and their mutual support, ICL benefits from its advantageous size, geographical spread and operational flexibility. With a culture based upon leadership, innovation and sustainability, ICL is well-positioned to be an Employer of Choice within the communities in which we operate. 

Scope:  As the Customer Account Specialist you will be responsible for managing the order to invoice process for customers including timely delivery, meeting customer requirements, and accurate invoicing.  You will work closely with the sales and supply chain departments to fully satisfy customer expectations.  In this role, you are responsible for providing high-quality customer service while representing the company in a positive and professional manner at all times.


Major Responsibilities/Accountabilities:

  • Resolve all non-technical inquires including tracing shipments, providing prices, and product availability dates
  • Enter orders received via Electric Data Interchange (EDI), email and phone into our enterprise resource planning software (ERP) SAP
  • Resolve service issues by gathering and analyzing facts and coordinating ICL efforts to meet customer’s needs
  • Facilitate Customer Feedback Reports
  • Communicate Material Safety Data Sheets, Tech Sheets, Certifications of Analysis and any other required documentation to customers
  • Provide sales support to assigned Sales Account Managers, including issue resolution, pricing maintenance and other customer needs
  • Coordinate with shipping locations, production planners, transportation, and credit to ensure seamless order transactions
  • Support order management through customer’s portals
  • Resolve payment discrepancies and support invoice collections
  • Team project work for process improvement
  • Call customers to engage on forecast requirements
  • Export management including handling Letters of Credit, coordinate bookings with freight forwarders, and preparing documentation


Required Skills & Experience:

  • 3+ years of order management experience in a manufacturing environment or a bachelor’s degree in a related field in lieu of experience 
  • Time management skills with the ability to make timely efficient decisions while staying organized
  • Proven oral and written communication proficiencies
  • Strong analytical and problem-solving abilities
  • Positive attitude with strong attention to detail
  • Able to take ownership of issue resolution and willing to go above and beyond to provide high-quality service
  • Strong interpersonal skills with the ability to work well both independently as well as collaborate with others 


What Will Set You Apart:

  • Experience with SAP 
  • Bilingual in Spanish and English
  • Microsoft Word and Excel skills


Job Level: 12-13, commensurate on skills and experience

Nearest Major Market: St Louis