HR Operations Coordinator

Job Description

The HR Operations Coordinator will be the first point of contact for ICL Americas employees.  The HR Operations Coordinator interacts with employees to ensure their questions are answered timely and accurately.  This all customer facing role is an important role for the entire HR Team.

I’m interested! What will I get to do in this position?

As the HR Operations Coordinator, you will:

• Provide initial support and additional follow-up to employees for all HR related inquiries by supporting areas including but not limited to: Benefits, Compensation, HRIS, Learning and Development, Payroll, Talent Acquisition, and Facilities
• Respond to employee questions received through inbound calls or emails; research questions and follow up with the requestor as appropriate
• Be responsible for triaging incoming emails to determine appropriate channel for resolution, you will assess the requestor’s need(s) and resolve with established service level agreements and according to procedures or escalate as appropriate
• Help provide navigation support and Tier 1 troubleshooting to HR users, employees and managers for a variety of HR systems
• Work with other HR team members to escalate employee inquiries or system issues to appropriate subject matter experts when specific, in-depth functional knowledge is required
• Actively participate in the on-boarding process for new hires including administration of the background check process and new hire paperwork
• Input confidential, sensitive employee data through the Success Factors system and ADP system
• Partner with the HRMs on-site with assisting in HR generalist type duties, as needed
• Work in assisting with Facilities duties and resolution of issues
• Be responsible for the administration of the Corporate Travel Card for all Americas business travelers, running monthly reports, sending reminders to employees and managers

What skills and experience do I need to be successful in this role?

• Minimum 2 years of experience in a customer service role performing data entry, answering inquiry phone calls with preference given to experience in an HR setting
• PC proficient, including strong MS Office including Excel and Word, with a thorough knowledge of email, internet, and database use
• Excellent organization and follow up skills
• Customer service focus and strong interpersonal skills
• Must have the ability to handle various employee issues in a confidential and sensitive manner
• Demonstrated ability to assess requestor’s need and determine resolution
   

What will set you apart:

•  Bachelor’s degree 

Where will I be working?

This position is at our North American HQ office in Creve Coeur, MO. Monday – Thursday in the office and WFH on Friday.

Job Level: 12 

Compensation at ICL: If you are hired at ICL, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. We also offer a generous benefits package (more information on benefits listed below).

Salary Range: $42,000 - $58,000

Annual Bonus Target: 3%

We've Got You Covered

ICL is committed to offering you a comprehensive set of benefits to empower you and your family physically, mentally, emotionally, and financially. The benefits we offer to our diverse and inclusive workforce include: 

• Competitive pay 
• Medical, dental, vision, and life benefits that start quickly – the first of the month after hire. Wellness Incentive Program to lower your health insurance cost
• Inclusive benefits for growing families, covering fertility, adoption, and parental leave
• Generous Leave and FMLA policies
• Tax-advantaged health savings and spending accounts (when applicable)
• Prescription program that provides most generic maintenance medications at no cost (including Insulin products)
• 401k eligibility from day one of employment with a generous company matching contribution. 100% vested after one year of service
• Crisis assistance available to support employees during unforeseen circumstances
• Employee Assistance Program that includes comprehensive mental health support for you and your household family members
• Student Loan Assistance
• Business travel reward points are eligible for personal use
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation 
• Free membership to a program that offers various discounts for travel, entertainment, groceries, and much more

Who is ICL? 

ICL Group is a leading global specialty minerals company, which creates impactful solutions for humanity's sustainability challenges in the food, agriculture and industrial markets.  ICL leverages its unique bromine, potash and phosphate resources, its global professional workforce, and its sustainability focused R&D and technological innovation capabilities, to drive the company's growth across its end markets. Our agricultural products feed the world’s growing population, our food additives enable greater access to higher quality food, our potash and phosphate products are essential components for the pharma industry and our bromine-based materials and phosphates contribute to a more energy efficient and environmentally friendly planet.  ICL benefits from its advantageous size, geographical spread, and operational flexibility. With a culture based upon leadership, innovation, and sustainability, ICL is well positioned to be an Employer of Choice within the communities in which we operate.  ICL shares are dual listed on the New York Stock Exchange and the Tel Aviv Stock Exchange (NYSE and TASE: ICL).  The company employs more than 12,500 people worldwide, and its 2023 revenues totaled approximately $7.5 billion. To learn more about ICL, visit the company's global website www.icl-group.com. 

EEO-USA

Equal Opportunity Employer/Veterans/Disabilities