Customer Account Specialist

Date:  May 20, 2023
Posting End Date: 

St. Louis, MO, US, 63141

Company:  ICL Americas LLC

Job Description

As the Customer Account Specialist, you will be responsible for managing the order to invoice process for customers including timely delivery, meeting customer requirements, and accurate invoicing. You will work closely with the sales and supply chain departments to fully satisfy customer expectations. In this role you are responsible for providing high quality customer service while representing the company in a positive and professional manner at all times.


I’m interested! What will I get to do in this position? 
•    Handle ICL Industrial Products customer orders, requests, and inquiries 
•    Operate in customer service software and embrace technology while speaking with the customer to execute their requests
•    Ensure a positive experience as you ask questions and listen empathetically
•    Utilize solid problem solving and interpersonal skills
•    Handle all calls in a prompt and courteous manner
•    Resolve all non-technical inquires including tracing shipments, providing prices, and product availability dates
•    Enter orders received via Electric Data Interchange (EDI), email and phone into our enterprise resource planning software (ERP) SAP
•    Resolve service issues by gathering and analyzing facts and coordinating ICL efforts to meet customer’s needs
•    Facilitate Customer Feedback Reports
•    Transmit Material Safety Data Sheets, Tech Sheets, Certifications of Analysis and any other required documentation to customers
•    Provide sales support to assigned Sales Account Managers, including issue resolution, pricing maintenance and other customer needs
•    Coordinate with shipping locations, production planners, transportation, and credit to ensure seamless order transactions
•    Support order management through customer’s portals
•    Resolve payment discrepancies and support invoice collections
•    Team project work for process improvement
•    Call customers to engage on forecast requirements
•    Export management including handling Letters of Credit, coordinate bookings with freight forwarders, and preparing documentation 

What skills and experience do I need to be successful in this role? 
•    3+ years of order management experience in a manufacturing environment or a bachelor’s degree in a related field in lieu of experience
•    Time management skills with the ability to make timely efficient decisions while staying organized
•    Proven oral and written communication proficiencies
•    Strong analytical and problem-solving abilities
•    Positive attitude with a strong attention to detail 
•    Able to take ownership of issue resolution and willing to go above and beyond to provide high quality service
•    Strong interpersonal skills with the ability to work well both independently as well as collaborate with others
•    Ability to travel occasionally if the need arises

What will set me apart?

•    Experience with SAP 
•    Experience with Salesforce or other Customer Relationship Manager 
•    Microsoft Word and Excel skills

ICL Job Level:  12


Salary Range: $40K - $76K/year


Location:  St. Louis/Hybrid Schedule

We've Got You Covered
ICL is committed to offering you a comprehensive set of benefits to empower you and your family physically, mentally, emotionally, and financially. The benefits we offer to our diverse and inclusive workforce include:
•    Competitive base pay and performance bonus
•    Medical, dental, vision, and life benefits that start quickly – the first of the month after hire
•    Tax-advantaged health savings and spending accounts (when applicable)
•    Wellness Incentive Program to lower your health insurance cost
•    Generous Leave and FMLA policies
•    Prescription program that provides most generic maintenance medications at no cost (including Insulin products & EpiPens)
•    401k eligibility from day one of employment with a generous company matching contribution. 100% vested after one year of service
•    Employee Assistance Program
•    Student Loan Assistance
•    Free membership to a program that offers various discounts for travel, entertainment, groceries, and much more

Who is ICL?

ICL is a leading global specialty minerals and chemicals company that creates impactful solutions for humanity’s sustainability challenges in global food, agriculture, and industrial markets.  ICL leverages its unique bromine, potash and phosphate resources, its passionate team of talented employees and its strong focus on R&D and technological innovation to drive growth across its end markets. Our agricultural products feed the world’s growing population, our food additives enable greater access to higher quality food, our potash and phosphate products are essential components for the pharma industry and our bromine-based materials and phosphates contribute to a more energy efficient and environmentally friendly planet.  


ICL’s operations are organized under four segments: Industrial Products (Bromine), Potash, Phosphate Solutions and Growing Solutions. With approximately 12,000 employees worldwide, ICL operates mining and production sites located in Israel, Europe, North and South America and China which are supported by worldwide distribution and supply chains. Due to strong synergies between its business units and their mutual support, ICL benefits from its advantageous size, geographical spread, and operational flexibility. With a culture based upon leadership, innovation, and sustainability, ICL is well positioned to be an Employer of Choice within the communities in which we operate. To learn more about ICL,click here.



Equal Opportunity/Affirmative Action Employer Minorities/Women/Veterans/Disabilities

Nearest Major Market: St Louis