Sales Operations Specialist

Job Description

Location: Home-based – Ideal to reside in Guadalajara 

Major Responsibilities/Accountabilities

Order Management & Customer Experience:

• Process onboarding of new customers through collaboration with other departments in order to set-up customer data on SAP system and fulfill all internal policies.
• Mastering sales-supporting activities conducting order processing in SAP, billing, resolution of claims and other customer issues relating to sales and post-sales activities.
• Coordinate appointments with both warehouses for product dispatch.
• Fostering robust collaboration across departments including Sales, Supply Chain, Master Data, Credit and Insurance, Compliance, IT, Accounting/Finance; seamlessly bridging geographical and departmental divides to maximize synergy.
• Build strong relationships with customers, personalize interactions, and identify cross-selling opportunities.
• Crafting and implementing innovative strategies and procedures to optimize operational efficiency based on a panoramic point of view of the work cycle required to carry out a sale from order receipt to payment collection, while ensuring adherence to compliance and tax regulations.

Reports & document management:

• Maintain product allocation records based on entry (imports) & output (sales) products to provide visibility to the Sales team of current and future products availability.
• Maintain monthly-end sales records to provide to the Sales team on-time information regarding progress of sales forecast.
• Meticulously maintain sales info and records, as well as customer’s files on internal secure storage tools.

Required skills and experience:

• Bachelor’s degree on Business Administration or Logistics & Supply Chain Management.
• Three years of proven expertise in sales operations and customer experience principles and practices, with a keen understanding of best practices in customer journey optimization.
• Three years of SAP knowledge and expertise on sales order processing.
• Analytical and problem-solving skills combined with the creative ability to develop and implement impactful solutions.
• Organizational abilities and a talent for juggling multiple priorities with focus and precision.
• Communication skills for fostering effective collaboration with diverse stakeholders across several departments.
• Intermediate English level (ability to read and write emails and hold basic conversations with colleagues from different departments).
• USA valid visa.

Preferred skills and experience:

• Interest in continuing education and self-training.
• Have worked with international company.

Job Type
Full-Time/Regular
Home-based
Travel requirement: 10% (occasionally for customer meetings or training related to position).

About ICL

Who is ICL?

ICL Group is a leading global specialty minerals company, which creates impactful solutions for humanity's sustainability challenges in the food, agriculture and industrial markets.  ICL leverages its unique bromine, potash and phosphate resources, its global professional workforce, and its sustainability focused R&D and technological innovation capabilities, to drive the company's growth across its end markets. Our agricultural products feed the world’s growing population, our food additives enable greater access to higher quality food, our potash and phosphate products are essential components for the pharma industry and our bromine-based materials and phosphates contribute to a more energy efficient and environmentally friendly planet.  ICL benefits from its advantageous size, geographical spread, and operational flexibility. With a culture based upon leadership, innovation, and sustainability, ICL is well positioned to be an Employer of Choice within the communities in which we operate.  ICL shares are dual listed on the New York Stock Exchange and the Tel Aviv Stock Exchange (NYSE and TASE: ICL).  The company employs more than 12,500 people worldwide, and its 2023 revenues totaled approximately $7.5 billion. 
To learn more about ICL, visit the company's global website www.icl-group.com.