Customer Service & Logistics Representative Europe

Location: Poland

Start date: ASAP 2026

Contract Type: Full-time, Permanent

The Role

As a Customer Service & Logistics Representative, you will manage the full Order‑to‑Cash (OTC) process and ensure smooth, accurate, and efficient communication between customers, internal teams, and logistics partners.

You will play a key role in maintaining customer satisfaction, coordinating shipments across Europe, and supporting the operational excellence of our Supply Chain function.

The Responsibilities

Order Management & Customer Support

• Manage and process sales orders, purchase orders, subcontracting orders, and related inquiries.
• Communicate with customers regarding delivery dates, shipping schedules, product availability, order confirmations, and documentation.
• Track order status and proactively inform stakeholders of any changes.

Logistics Coordination

• Organize day‑to‑day logistics activities for bulk and packed goods shipped via vessel, truck, or container.
• Ensure all shipping and export documentation is completed, archived, and compliant.
• Coordinate sample requests, loading requirements, and shipping instructions.

Financial & Administrative Tasks

• Check credit limits in relation to order release.
• Support debtor collection by reminding customers of overdue invoices.
• Create purchase orders and service entry sheets for third‑party services.
• Manage billing processes, including debit and credit notes.

Quality, Compliance & Stock Monitoring

• Record and follow up on complaints and non‑conformities.
• Monitor stock levels at external depots, reconcile discrepancies, and coordinate with service providers.
• Follow ISO and SOX‑compliant procedures.
• Contribute to continuous improvement and quality assurance initiatives.

Collaboration & Support

• Serve as a communication link between customers and the sales team.
• Provide backup support to other team members when required.

The Requirements

Experience & Knowledge

• 5–10 years’ experience in customer service, logistics, supply chain, or similar role.
• Strong understanding of logistics concepts, transport modes, bulk and container cargo, INCOTERMS, and export processes.
• Knowledge of Customs regulations.
• Solid understanding of the Order‑to‑Cash process and financial impacts such as credit limits.
• Proficiency in SAP (SD, MM, IM) and Microsoft Office, especially Excel.

Skills & Attributes

• Structured, accurate, and detail‑oriented working style.
  Strong multitasking and organizational abilities.
• Excellent English communication skills; Dutch is a strong advantage.
• Proactive problem solver with the ability to work independently with minimal supervision.
• Customer‑focused, collaborative, and culturally aware.
• Flexible and adaptable to shifting demands and daily operational changes.

Why ICL?

ICL is an innovation‑driven global company dedicated to developing sustainable products and solutions for agriculture, food, and industry.
Here, you will join an international team that values open communication, collaboration, and making a positive impact.

We welcome applicants regardless of gender, nationality, ethnic or social background, religion, belief, disability, age, or sexual orientation. Applicants with disabilities or equivalent status will receive preferential consideration when equally qualified.

Apply now via our career portal and take the next step toward making your impact.