Customer Service Coordinator

Job Description

Customer service coordinator
Full-time
Home office
Tessaloniki area

Do you want to make a significant impact? Are you looking for an exciting role as a customer service and sales assistant at ICL Group, a global market leader where innovative agricultural solutions take place? Are you looking to be part of our team in a startup yet on a global scale international environment? If all your answers are yes, you will be interested in our new role!

You are reporting directly to the Country Lead of Greece. You will play the key role in supporting our sales activities and customers (dealers) in Greece, Cyprus and Bulgaria. 

You are responsible for:

• Managing sales and purchase orders and accepting deliveries:

o    First point of contact for customers for all types of questions
o    Manage e-commerce platform
o    Entry sales order in our ERP
o    Check stock availability and credit coverage of the customers 
o    Organize logistics to fulfil sales orders (contacts/sending of docs to customer/logistic providers) 
o    Manage large amounts of incoming mail/phone calls
o    Handle master data in SAP together with the IT Team  
o    Build sustainable relationships and trust with customers/vendor accounts through open and interactive communication
o    Provide accurate, valid and complete information by using the right methods/tools
o    Issuing and archiving commercial documents, invoices and delivery notes in a structured and logical way
o    Coordinating the flow of documents such as orders and contracts
 

• Managing after sales relations with customers to ensure reliable order processing 

o    Initial verification of customers and cost invoices
o    Support in preparation of quality documents (specifications, certificates, questionnaires) 
o    Management of outgoing and incoming correspondence, registration of documents

• Managing Logistics 

o    finding/contacting local hauliers and organizing CPT deliveries
o    Planning together with sales department the warehouse replenishment
o    Effective communication with the warehouses for loading instructions and all related for prompt and quality of the loading/delivery

• Effective administration

o    Structuring administrational duties, communication with sales and processes
o    Cooperating with sales back office from the other Group entities
o    Responsibilities include proactive communication with Management, Finance, Supply Chain
o    Manage office environment, facilities and equipment
o    Assist Management Team members with administrative matters

Your background:

•    At least 3 years of experience in Customer Service role or Sales Support
•    Tertiary education (AEI, former TEI, IEK with relevant to the role certificate)
•    Knowledge of Microsoft Office
•    Fluent in English language, both written and spoken
•    SAP & QAD knowledge is an advantage
•    Strong communication skills, proactivity, and time management
•    Strong interpersonal and self-organization skills
•    Ability to travel (couple of times per year)
•    Able to handle multiple tasks simultaneously in a fast-changing environment
•    Agriculture background would be an advantage 

What do we offer:

•    Opportunity to work on a global scale and liaise with colleagues in the region
•    We provide trainings and coaching on the job
•    Flexibility and room for own initiative and development

Location: Thessaloniki, Greece. Currently home office based; might be hybrid in the future as soon as we are having an office in Greece.

Interested?
Then please apply online. If you have questions about the role, you can contact Spyridon Palaiochorinos, Country Lead, spyridon.palaiochorinos@icl-group.com
For questions about the procedure, you can contact Jan-Kees Stout, senior Talent Acquisition Partner EU +31618531587