Intern IT

Local Onsite IT Service Desk The Netherlands 

Location: NL      Amsterdam               

Reports to Regional Onsite IT Infrastructure Manager Europe 

Short Description 

They are responsible for providing the interface to the customer regarding all aspects of IT services in the European head office in Amsterdam. Call entry for incident and request tickets as well as incident resolving and documentation are integral part of the tasks. 

They will also follow up tickets escalated to Access, Problem and Change Management. 

Key Learnings: 

1st Level  

Taking initial telephone, e-mail or online inquires and troubleshooting and managing relatively simple hardware, software or network problems that can be resolved in a defined short timeframe, including password reset and basic advice on use of standard applications. 

Recognizing and escalating more difficult problems to Tier 2 support 

Logging call activities 

Ensuring all helpdesk tickets are responded, resolved and closed according to approved service levels  

Desktop support 

Skills and attributes :

Excellent problem-solving skills 

Communication and interpersonal skills  

Patience, positive, customer-friendly attitude 

Ability to work in team environment  

English language skills 

Education and experience 

MBO 4 IT student at a Dutch school

Basic experience with supported software and hardware as team member of a support team Foundational experience with IT Service Management framework e.g. ITIL V3 -benefit 

Basic experience of Microsoft products 

Working experience with project management and ITIL 

Offer:

full-time internship for at least 6 months.

Interested? Then please apply online.