Internship - IT Service Desk

Posting End Date: 



Are you a MBO student who would like to learn how to provide the interface to the customer regarding all aspects of IT services in The Netherlands region? If you are looking for a great company to do your internship, please continue to read! 

What we offer: 
We offer a challenging internship in a dynamic and learning-by-doing environment where you will be able to make improvements in the team with your obtained skills and knowledge. We always strive to be the best and encourage everyone who works with us to excel. We also embrace diversity, give people the latitude to express themselves and value differing opinions.

Some of your daily responsibilities and tasks will include:


We are looking for a student to take up on an exceptional challenge and support our IT team!  We would teach you how to: 


  • Take initial telephone, e-mail or online inquires;
  • Troubleshoot and manage relatively simple hardware, software or network problems that can be resolved in a defined short timeframe, including password reset and basic advice on use of standard applications;
  • Recognize and escalate more difficult problems to Tier 2 support;
  • Log call activities;
  • Ensure all helpdesk tickets are responded, resolved and closed according to approved service levels;
  • Support the desktop support team.


Who we are looking for a MBO student with:


  • Excellent problem-solving skills,
  • Communication and interpersonal skills,
  • Patience, positive, customer-friendly attitude,
  • Ability to work in team environment, 
  • Time flexibility.



Languages: Fluent English is a must. 



ICL Heerlen
Nijverheidsweg 1, 6422 PD Heerlen


More information: 
For more information about this position you can contact Ilona Verhoef (Talent Acquisition Coordinator) via  

About ICL:

ICL is a global specialty minerals and chemicals company operating potash, bromine and phosphate mineral value chains in a unique, integrated business model. ICL extracts raw materials from well-positioned mineral assets and utilizes technology and industrial know-how to add value for customers in key agricultural and industrial markets worldwide. ICL employs around 12.000 people worldwide and is active in many European countries. The European Headquarters are located in Amsterdam, the Netherlands.

For more information, visit the company's global website or visit to find out more about ICL’s activities in The Netherlands and Belgium.